Your Privacy Matters to Xavorylenta
Learn how your personal data is collected and used with care and transparency
Privacy Policy Overview at Xavorylenta
Xavorylenta is dedicated to protecting your privacy and complying with Malaysian data protection laws. We explain our practices clearly so you can feel confident when sharing information with us.
This policy outlines how we handle, store, and protect your personal data when you use our website or contact our team. Your trust is important, and we value your security.
Personal Data Collection
We collect certain personal information when you interact with our website, complete forms, or correspond with us for floral services.
Information You Provide Directly
- • Details you submit when placing an order, like name and address
- • Your email address and phone number for delivery or support
- • Messages or notes you share for flower cards
- • Preferences or custom requests for bouquets
- • Feedback or questions submitted via forms
Information Collected Automatically
- • Device type and operating system details
- • Browser type and visit duration to our site
- • Pages visited and interaction timestamps
- • Cookie-generated usage statistics
- • Referring links or search engine queries
How Collected Data Is Used
We use your information to manage orders, personalize arrangements, process deliveries, and enhance your experience on our website.
- • To create and deliver your bouquets efficiently
- • For customer service and responding to inquiries
- • To improve site navigation and content
- • To provide updates about your order status
- • To personalize floral recommendations
- • For analytics and performance monitoring
- • To comply with legal and regulatory requirements
Our Promise: We do not sell your personal data. Information is handled responsibly and shared only as needed for services or required by law.
Sharing Your Data Responsibly
We carefully share your data only with trusted partners, such as couriers or service providers, who help fulfill your order.
Our Service Providers
These partners process information as needed for deliveries or technical support and are contractually obligated to observe privacy standards.
Legal Requirements and Disclosures
Your data may be disclosed to authorities to meet legal obligations where necessary by Malaysian law.
Aggregated Website Statistics
We may use anonymous data to analyze our website and improve services without identifying individual users.
Your Rights and Choices
You may request access, correction, or deletion of your data. Contact us for help managing your information or to learn more about your rights.
- • Access the information we store about you
- • Correct inaccurate personal data held by us
- • Request deletion of your stored data
- • Receive your data in a portable format
- • Object to data uses for direct marketing
- • Request that we restrict your data use
To exercise your rights, contact our privacy team and we’ll respond as soon as possible with process details.
Data Security Commitment
We implement reasonable administrative, technical, and organizational safeguards to protect your data from unauthorized access.
Technical Security Measures
- • Data encryption on key systems
- • Secure data transmission via SSL
- • Use of firewalls and intrusion monitoring
- • Regular security assessments and updates
Organizational Safeguards
- • Staff training in privacy and security
- • Restricted access to confidential data
- • Contracts with compliant partners
- • Incident response plans in place
Data Storage and Retention
We keep information only for as long as needed for orders, legal requirements, and service improvement.
- • Order and account history details
- • Communication and note history
- • Messages regarding orders or services
- • Payment confirmation data
- • Optional newsletter subscription info
Contact us to request early deletion or for detailed retention periods per data type.
International Transfers of Data
Some providers operate outside Malaysia. We take steps to safeguard your information when using third-party services.
- • Providers handle your data securely overseas
- • Agreements ensure confidentiality obligations
- • Transfers are limited to service needs
- • You may contact us about overseas transfers
How We Use Cookies
Cookies help us understand user behavior, improve website performance, and personalize the ordering experience.
Cookies We Use
- • Critical for site navigation and security
- • Track usage for improving performance
- • Adapt display and recommendations
- • Remember your settings and preferences
You can manage preferences or disable cookies via your browser settings at any time.
Updates to This Policy
This policy may be updated for clarity or legal reasons. We’ll notify users when significant changes are made.
- • Changes posted on the website
- • Registered users may receive updates by email
- • Major changes will be clearly highlighted
- • Links to archived policy versions provided
Please review this page regularly for important updates.
Contact Us About Privacy
For privacy questions or requests, reach out and our staff will assist you promptly.
Xavorylenta
Sandbox Coworking Space, Bandar Sunway, 47500 Petaling Jaya, Selangor Malaysia
Phone: +6013-996 8995
Email: content@xavorylenta.sbs
Last revised: January 11, 2026
Effective from: January 11, 2026